Dassault's 2020 Falcon Maintenance & Operations (M&O) seminars will kick off on 1 April in Paris, before touring eight cities in North and South America, Europe and Asia.

The OEM welcomed more than 1,800 attendees to its 2019 M&O series. “We help our customers operate more efficiently and effectively,” says Jean Kayanakis, senior VP of worldwide customer service and service centre network. “At these events, we develop those face-to-face connections that improve customer interactions throughout the year.”

In addition to the usual technical sessions, Kayanakis and his senior team will provide an update on service centre expansion, and the company's strategy of increasing capacity and moving service closer to its global customer base. In 2019, the company acquired major operations in Europe, Africa, the Middle East and Asia, adding nearly 1,000 service professionals in 17 locations. These include facilities at TAG Maintenance Services and ExecuJet MRO Services.

The flow of information at a Falcon M&O seminar is a two-way street, according to Kayanakis: “These seminars provide crucial feedback that allows us to continuously improve the Falcon customer experience.”

Model-specific and general technical sessions are interactive, covering topics from troubleshooting to reliability improvements and STC updates. Dedicated pilot sessions, led by the Falcon Pilot Support team, keep flight crews abreast of the latest developments in flight operations.

As in previous editions, the 2020 M&O series will provide in-depth information on Dassault's latest products and services. The Paris and Dallas seminars will also have more information and participation opportunities for operators of classic Falcon aircraft, including the Falcon 10, Falcon 20 and Falcon 50.

The full list of 2020 Falcon M&O seminar dates and locations includes Paris (1-2 April), Dallas, Texas (8 April), Denver, Colorado (16 April), Toluca, Mexico (23 April), Sao Paulo, Brazil (29 April), Westchester, New York (12 May), Chicago (19 May) and Beijing (21 Oct).