This website uses cookies
More information
Site Filter — Worldwide / All Aircraft
Duncan adds to IS-BAH certified FBO tally
Duncan's Battle Creek and Kalamazoo, Michigan FBOs have earned IS-BAH Stage I, adding to the accreditations for Lincoln and Provo. The company's engineering department has also earned DGAC approval.
Duncan's Battle Creek manager Ben Hammond, Lincoln manager Troy Hyberger, IS-BAH director Terry Yeomans, IBAC's Lawrence Fletcher, Wyvern director of audit programs Allison Markey and Provo manager Bob Cornett.

Duncan Aviation's FBO facilities in Battle Creek and Kalamazoo, Michigan, have received IS-BAH Stage I accreditation. The company's other two main facilities in Lincoln, Nebraska, and Provo, Utah, have previously earned this accreditation.

IS-BAH certification means that the FBOs have met all international standards for business aviation handlers to promote and provide safe environments for customers and fellow team members. Wyvern, the company that performs audits for business aviation FBOs, looks to see how well the safety management system has been integrated into the company's culture.

“The reason for an organisation to have an SMS is that it coordinates all safety-related activities to help us better manage hazards and continually improve the safety of our products,” says Duncan's manager of audit programmes Mike Brown. “Because of the nature of our industry, hazards can never be completely eliminated, but the SMS lets us develop plans as a company, learn from mistakes and mitigate risks and hazards so we make informed decisions going forward.”

Achieving the IS-BAH Stage I accreditation means that Duncan Aviation's line services departments in Battle Creek and Kalamazoo have policies and procedures in place for every operation. They have to have performance indicators in place to track minor and major incidents and near misses, a way to report any incidents and a safety team in place to reduce the number of incidents.

“In addition to having the policies and procedures that make up the SMS in place, our team members must be familiar with them,” says Battle Creek services manager Ben Hammond. “The auditor asked team members specific questions related to policies in the SMS to ensure that all 32 members of the teams in Battle Creek and Kalamazoo know the policies and where to find them.”

Duncan Aviation's line service amenities include office space, conference rooms, pilot lounge, advanced weather planning and café service. Customers can also receive de-ice/pre-heat, GPU starts with fuel, baggage handling, on-site rental cars/courtesy cars, on-site fitness facilities, corporate hotel rates, quick turn service and NATA Safety 1st certified representatives.

IS-BAH Stage II accreditation is underway at all three main Duncan Aviation locations and Kalamazoo. The Lincoln, Nebraska, facility hopes to secure Stage II accreditation in 2020.

In other news, Duncan Aviation's engineering and certifications services (ECS) department has received validation from the Directorate General for Civil Aviation (DGAC) in Mexico for more than a dozen of its STCs. Duncan Aviation's ECS has made all of the STCs available for sale for work on aircraft registered in Mexico.

Ten of the approved STCs cover the installation of Digital Flight Data Recorders in 25 makes and models of aircraft, while an additional 11 approved STCs cover the installation of TCAS II on 22 aircraft makes/models.

Owner/operators of aircraft registered in Mexico now have several options to obtain the Duncan Aviation STCs.

“The approval of these STCs is the result of how hard the engineering and certifications services team here at Duncan Aviation works to make sure our customers around the world can benefit from the work we do,” says manager of engineering and certifications business development Shawn Carraher. “Our entire approach to making our engineering and certification services available to the global community focuses on the future and is based on our customers' needs.”

Other News
 
Bombardier jets gain MRO options in Michigan, Nebraska and Utah
October 8, 2021
An agreement has been signed with Bombardier which will allow Duncan Aviation the ability to perform warranty work in the form of service bulletins or new aircraft warranty for the approved models.
Duncan celebrates success after 65 years in the game
August 26, 2021
Sixty five years on from its founding, Duncan Aviation is a full-service provider with 2,300 team members, three major MRO facilities and dozens of satellite locations and AOG launch offices throughout the US.
Duncan continues to strengthen its technical team
August 20, 2021
John Spevak joined Duncan Aviation in 1990 as a mechanic on the Learjet team. Over the years, he has worked on several airframe maintenance teams. Robert Suarez has also joined, as a market research analyst.