Bombardier is to partner with Austria-based interiors manufacturer F/List on the development of an enhanced interior repair and refurbishment facility that will significantly enhance support and service operations for customers in the region. With targeted operational readiness in the coming months, the enhanced interior shop will feature a full spectrum of in-cabin repairs available via the F/List worldwide mobile repair team, while adding up to 20 new local jobs over the next several years.

This builds on a long-standing relationship that sees F/List well-versed with Bombardier's business aircraft programmes, having installed significant components such as flooring, veneers, cabinetry and showers on various aircraft platforms for more than a decade.

“We are very pleased to be working with F/List to provide enhanced interior repair and refurbishment capabilities at the Biggin Hill service centre, offering even more service and support options for our European-based customers,” says Bombardier Business Aircraft vice president and general manager, customer experience Jean-Christophe Gallagher. “Customer satisfaction is always a top priority at Bombardier and the new interior shop will enhance reliability and expectations, further strengthening our support to our customers.”

The new shop will feature up to 3,000 sq ft of repair and refurbishment capabilities, including cabinetry repair and refurbishment of soft goods. This key partnership also establishes an opportunity for future expansion of interior repair capabilities at the service centre.

“We are proud to be Bombardier's partner in Biggin Hill to provide the highest quality interior services from small on-board repairs through cabin interior upgrades to the integration of floorings and other innovative products to their customers,” adds F/List CEO Katharina List-Nagl. “This collaboration is an enormous, important milestone for us, not only in the aftermarket segment but also for our partnership with Bombardier.”

Bombardier has a strong footprint in Europe and continues to grow its customer service and support presence worldwide. In addition to its service centre in Biggin Hill, the company boasts seven line maintenance stations and 11 ground support vehicles across Europe. In addition it has a dedicated mobile response team Challenger 300 aircraft that supplements the shipping of parts out of Bombardier's European parts distribution hub in Frankfurt.