Duncan Aviation has announced that the 90,000 gallon fuel farm and line services team at its Provo, Utah FBO is fully operational, although construction continues. One new maintenance hangar and a paint hangar are accessible from the ramp at the Provo Municipal airport.
Last year, while gearing up for the opening of the first new hangar this January, line services supervisor Bob Cornett began recruiting team members from the other Duncan Aviation FBO facilities in Lincoln, Nebraska, and Battle Creek and Kalamazoo, Michigan. He also recruited experienced individuals in the Utah Valley and Salt Lake City area. With 12 team members, who together have more than 100 years of aviation experience among them, the line services team is already meeting the needs of scheduled customers and drop-ins. The Provo location recently received certification from the FCC for ARINC, and the radio frequency is now operational. That allows pilots to now radio the front desk team to let them know their ETA, arrange for refuelling, or seek drop-in services.
“At 0600 one recent Monday, we towed a Global out of the new hangar to get it ready for its test flights, and we shifted the other aircraft in the hangar to make room for a Challenger 350 that had arrived for maintenance,” Cornett says. “In the meantime, we towed out another Global that needed 5,800 gallons of fuel.”
In the three months that the new hangar has been open, the line services team has moved 538 aircraft, provided 85 fuel loads and pumped thousands of gallons of fuel. The team operates two 5,000-gallon-capacity fuel trucks, and the fuel equipment is certified and is capable of pumping an industry-standard 230 gallons per minute.
“We are set to have our Stage I International Standard for Business Aircraft Handing (IS-BAH) audit of our facility in May. We had an internal audit of our services in March, and we met ATA's 103 standards for jet quality fuel, the National Fire Protection Association (NFPA) 407 standards for aircraft fuel servicing and the World Health Organisation (WHO) standards for potable water and ice,” Cornett continues.
Soon, the Provo facilities will have 275,000 square-feet of maintenance, modifications, and paint facilities open. In the meantime, the line services team is providing a full array of line service support and all fuel services.
“We are very proud of the team that Bob has assembled,” states COO Bill Prochazka. “We look forward to providing the same world-class service in Provo that has been Duncan Aviation's hallmark for more than 63 years.”