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Textron goes long by ramping up Super Bowl support
Super Bowl is a huge sporting event on the calendar and attracts business aviation clientele in droves. This year, Textron did its utmost to ensure that nobody flying in a Citation, King Air or Hawker missed a minute.
Mobile service units increase accessibility and support to operators.

Textron Aviation stationed three of its mobile service units (MSU) vehicles in Atlanta, Georgia, during this year's Super Bowl, bringing factory-direct service and support for Citation, King Air and Hawker customers flying to the event. The MSUs were located at Peachtree Dekalb airport, Fulton County airport and Cobb County airport.

Super Bowl LIII took place on Sunday, 3 February at Mercedes-Benz Stadium in downtown Atlanta and is one of many major events where the MSU fleet will appear in 2019. Since its introduction, the MSU has become a key component of increasing accessibility and support to operators around the world.

“Having pioneered the mobile support concept, we continue to lead the industry in ground-based support, and today we offer our customers business aviation's largest fleet of MSUs,” says senior VP of service Kriya Shortt. “Supporting events like the Super Bowl is one example of our commitment to factory-direct access for our customers, no matter where they fly.”

Last year Textron added four new MSUs in North America, growing the company's presence to more than 60 worldwide. The specially outfitted trucks carry tooling and equipment found in the company's service centres and are staffed by experienced technicians. MSUs support unscheduled maintenance on Citation, King Air and Hawker aircraft and perform limited inspections, engine, tyre and brake services.

In addition to a growing MSU fleet, each of Textron's 18 service centres are staffed with go-teams exclusively dedicated to mobile service reinforcements. MSUs and four rapid response aircraft can be dispatched through 1CALL, a team of AOG and product specialists providing prioritised service and support during unscheduled maintenance events.

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