Duncan Aviation has named Ted Roethlisberger as assistant manager of customer service at its Battle Creek, Michigan facility.

“Through his recent work as a project manager, Ted has shown that he has the skills and temperament necessary to help our team continue to grow and improve,” says manager of customer service Luke Swager. “He has been willing to take the time necessary to build relationships and educate fellow team members. Combined with his successes in previous roles at Duncan Aviation, we know this will be a great role for Ted, our business and our customers.”

Roethlisberger joined Duncan Aviation in 2008 as the manager of business process and continuous improvement. Last year, he transitioned to the role of project manager.

He says: “In my 10 years at Duncan Aviation, I have been afforded the opportunity to be a part of many different areas of our business, and the one constant is the desire of our team members to provide our customers with the best service and experience possible.

“I am really looking forward to working with all of our customers and team members as we strive to provide an experience that keeps everyone engaged and excited.”