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Business Air News
Business Air News
The monthly news publication for aviation professionals.
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Bombardier continues to expand customer support
With the opening of a Paris Le Bourget station, there are now seven Bombardier line maintenance stations in Europe. Five new trucks will also augment the North American efforts of its Mobile Response Team.
Bombardier has added five new trucks to its North American Mobile Response Team fleet.

Bombardier is expanding its services and support network with a new line maintenance station (LMS) at Paris Le Bourget airport in France, the company's seventh LMS to be opened in the past 18 months.

In addition to standard scheduled line maintenance and unscheduled and AOG maintenance support, it offers both wheel and battery shop maintenance services. The technical engineers supporting the facility are certified for the Learjet 60, the Challenger 300 and 600 series, and the Global series, including Bombardier's flagship Global 7500 aircraft.

This month, Bombardier also expanded its North American Mobile Response Team (MRT) by adding five new trucks. This brings the worldwide total to 30 and is designed to enhance the MRT's reach and response times. Based in San Francisco and Santa Ana, California; Las Vegas, Nevada; West Palm Beach, Florida; and Scottsdale, Arizona, the strategically-located MRT trucks should expedite the delivery of parts and technical support across the US.

“With these investments we are adding expertise and increasing accessibility to OEM support for our European and North American operators,” says Bombardier Business Aircraft vice president and general manager, customer experience Jean-Christophe Gallagher. “Our new line maintenance station will enhance the customer experience by offering our European operators maintenance options closer to home, while the addition of five new trucks will augment the North American efforts of our MRT, already ranked as one of the most comprehensive onsite, mobile and AOG resolution services in the industry.”

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