With passenger numbers rising, Mallorcair is getting great feedback from clients who are gradually returning to its terminal at Palma airport following a Mediterranean-themed makeover.
From airport entry to boarding, FBOs and handlers ensure smooth transit for high volumes
February 7, 2018
As passengers become ever more demanding, many handlers are developing the ability to predict what clients want before they ask for it. At the very least they are learning that they need to go beyond the traditional scope of handling operations to meet the increasing complexity and number of requests per client, which could be anything from faster ground transport options to individualised allergy-aware catering.
Successful FBOs made time in 2009 to build for the future
February 3, 2010
Many FBOs that did particularly well in this year's EBAN survey have used the global economic downturn as an opportunity to win new business, develop facilities and refine customer service.