Pilot instructor Rob Hields believes that the EC120B is the ideal family helicopter that is at its best when used for sightseeing or touring by small groups. Hields, who runs the Leeds-based Hields Aviation, frequently accompanies the owners Jack and Jane Havakin on leisure trips.

Hields, who has an engineering background, says he admires the tight design with good accessibility to all areas. "The simplicity and use of space is excellent," says Hields, who has more than 5,500 hours and 11 type ratings. It is an aircraft that has been criticised for lack of power and it is not the type of helicopter that you would fill with five big rugby types and pack to the gills with baggage. But, in my view, it is the ideal family helicopter and very comfortable for four people to use for leisure or business."

He adds: "I hear criticism from owners that obtaining spare parts can be a problem and that they are expensive but the maintenance is straightforward."

Hields, who trains and demonstrates the EC120B, says that it is a question of horses for courses. "I wouldn't want to compare the EC120B with other aircraft. If you want more power you should think in terms of other excellent helicopters such as the Bell 407."

Richard Bailey of Scientifics Ltd, who says the most desirable upgrade is a moving GPS map, rates the EC120B's reliability, speed, equipment and looks. However he says the aircraft is too expensive. Both he and Capt. Andreas Gafner of Swiss Skyways Services are generally very satisfied with the maintenance, value, dispatch reliability and operating capability. Gafner says the endurance and space for baggage are among pluses.