Goldeck-Flug, one of Austria's longest-established business aviation operators, has replaced its paper technical log with TrustFlight's Tech Log across its fleet and connected it to FL3XX for scheduling and CAMP for maintenance tracking. Goldeck-Flug's maintenance team now sees each defect as soon as a crew records it, wherever the aircraft is, so it can arrange parts and engineering support before the next flight and keep aircraft available for charter guests and owners.

The operator flies two Pilatus PC-12 NGX, a Bombardier Challenger 300 and a Bombardier Global XRS from Vienna and Wiener Neustadt on trips that can keep an aircraft away from base for days. With a paper technical log, a defect written up abroad could reach the maintenance team only when the aircraft or the paperwork came back and the same flight details were recorded in several places.

Tech Log now links those steps. Trips flow from the scheduling system onto the crew's iPad, and each completed flight updates maintenance tracking, so every flight is entered once and maintenance is planned on up-to-date figures.

“Our charter guests and aircraft owners expect their aircraft to be ready when they are, and that depends on work that happens long before the passengers arrive,” says Christian Krotmayer, MD, Goldeck-Flug. “With Tech Log, our maintenance team sees a defect as soon as the crew enters it. With paper, that could take days. Because Tech Log is connected to our scheduling and maintenance systems, our operations team, our pilots and our engineers all see the same, up-to-date status of every aircraft before it flies.”

The change also matters to the owners whose aircraft Goldeck-Flug manages. Every flight, defect and maintenance action is now recorded digitally with a full audit trail, so Goldeck-Flug can give owners a complete, current record of their aircraft. The same records support an aircraft's value at resale and are ready for review by regulators and auditors.

Before going live, Goldeck-Flug completed a parallel trial and received approval from Austro Control to retire its paper technical log.

“For a business aviation operator, every unplanned delay affects a customer,” notes Karl Steeves, CEO, TrustFlight. “Scheduling, the tech log and maintenance tracking often sit in separate systems, and the gaps between them are where errors and delays build up. Goldeck-Flug has closed those gaps across a mixed fleet in just over 10 weeks, and we are proud to support an operator with 35 years in Austrian aviation.”

Goldeck-Flug Gesellschaft is one of Austria's first and leading companies in executive and private aviation and has been a partner in aviation since 1991. From its bases at Vienna airport and Wiener Neustadt, Goldeck-Flug provides private jet charter, aircraft management, charter sales support and technical support with a fleet of Pilatus PC-12 NGX, Bombardier Challenger 300 and Bombardier Global XRS aircraft. The company is approved under EASA regulations and audited regularly by external partners, and safety is its first priority. It received its AOC from Austro Control on 11 November 2019, making it the first Austrian operator to offer the Pilatus PC-12 NG on a commercial basis under its own certificate. The company was founded in 1991 and underwent a management repositioning in 2018-19.

TrustFlight is the aerospace safety intelligence platform, integrating safety and security technology, training and consulting, and crisis management and response into a single connected ecosystem. Serving more than 1,600 organisations in 120 countries, TrustFlight delivers operational intelligence and the expertise to act on it. The platform combines SaaS workflow automation, AI-driven regulatory intelligence and 24/7 crisis response to support airports, operators, MROs, OEMs and regulators. TrustFlight helps aviation organisations close critical gaps between disconnected tools and providers, where risk can accumulate.