US medical service Air Methods is celebrating the grand opening of its new national dispatch centre in Omaha, Nebraska with a ribbon-cutting ceremony. The new facility, the largest aeromedical dispatch centre in the US, brings together 225 teammates from Air Methods' AirCom and Direct Patient Logistics teams who provide around-the-clock dispatch services for more than 300 air ambulance helicopters and airplanes across the country, as well as transfer services for large hospital systems.

The event was attended by AirCom and DPL teammates, community members, Air Methods’ executive leadership team and local dignitaries, including Omaha City council member Don Rowe.

“This new building, along with its many enhancements, gives our teams the tools and environment they need to focus on their vital work,” says director of AirCom operations Tim Seidel. “The upgrades, both seen and unseen, enable our teams to help coordinate the fastest, safest and most appropriate transport possible for every patient.”

The AirCom and DPL teams moved into the new facility in January and have enjoyed the space’s new features, such as flexible meeting spaces to accommodate teams of all sizes and robust redundancies for power and network systems to maintain uninterrupted operations during outages. Each workstation is also backed by alternative power sources, ensuring that dispatch coordination continues seamlessly, no matter the circumstances.

“We were honoured to join AirCom and DPL teammates for this celebration,” comments Air Methods CEO Rob Hamilton. “These individuals are the first point of contact in the thousands of transports we support every month. Their role, while very much behind-the-scenes, is absolutely critical to our mission, and we’re thrilled they now have this amazing facility to better support their work.”

In 2024, AirCom helped Air Methods aircraft complete 81,757 flights nationwide and averaged over 600,000 phone calls in and out to create an average of 20,000 flight requests each month. In addition to dispatching Air Methods aircraft, the centre also helps facilitate ground ambulance dispatch in multiple states and works with many of the nation’s largest hospital entities to process thousands of inter-facility transfers each month.