Northern Jet, a charter company with a presence in both Michigan and Florida, has created a new owner services team to be lead by Mary Shad, who has been promoted to vice president of client experience. Shad, who will celebrate seven years with Northern Jet this October, brings over 21 years of private aviation experience to her new role. Her leadership will be instrumental in shaping and driving the department's vision and goals.

"With the support of my dedicated team, I am excited to elevate our owners' collective experience with Northern Jet. Our unwavering passion for providing world-class customer service and seamless flight operations is what sets us apart," she says.

As part of this initiative, Northern Jet has also promoted Casey Cox to director of owner development. An IADA-certified broker, Cox will support owner aircraft transactions.

"These strategic promotions and the establishment of the owner services team underscore Northern Jet's dedication to delivering unparalleled customer experiences and maintaining its leadership in the private aviation industry," says CEO Chris Bull.