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Business Air News Bulletin
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MedAire powers mental health support with Talk to a Peer
MedAire Wellbeing Services connects individuals with peer support volunteers, current or former aviation professionals trained in empathy, active listening and resilience-building.

MedAire has introduced Wellbeing Services in collaboration with OdiliaClark, an impairment risk management and workplace wellbeing company. This initiative offers a targeted approach to mental health and wellbeing tailored for aviation professionals.

The FAA Mental Health & Aviation Medical Clearances Aviation Rule-making Committee's (ARC) recent deliberations on mental health in aviation highlighted the critical need for peer support enhancements beyond traditional Employee Assistance Programs. Aligning with this, MedAire Wellbeing Services offers a sophisticated peer support system tailored to the distinct needs of aviation crews.

"MedAire has been the go-to resource for aviation professionals, ensuring their health and safety for decades. We appreciate that an effective support system like our Wellbeing Services is vital to strengthening your safety culture. In partnership, we're cultivating a supportive community, making certain that each voice is heard, each person is assisted and each member is valued," says CEO Bill Dolny.

MedAire Wellbeing Services, leveraging the Talk to a Peer methodology, harnesses digital health advancements to connect individuals with Peer Support Volunteers (PSVs) - current or former aviation professionals trained in empathy, active listening and resilience-building. This service promises an understanding and relevant support system, crucial for accessible and reliable mental health assistance.

Using a secure and confidential platform, MedAire Wellbeing Services ensures that aviation personnel can find support 24/7 anywhere in the world, matching them with peers or professionals who share their experiences. This system is built on camaraderie and a foundation of specialised training, safeguarding PSVs from secondary trauma and ensuring a robust support network.

"With MedAire Wellbeing Services, we've positioned our resources at the frontline of the industry's evolving approach to mental health," says VP of aviation products Richard Gomez. "Our initiative is supported by the FAA ARC's recommendations by bridging the gap between recognising mental health issues and actively addressing them, allowing aviation professionals to operate securely and confidently anywhere in the world."

"Our collaboration embodies an unmatched level of empathy and understanding within the aviation sector, combining our expertise to offer peer support that's both effective and compassionate," adds Peter Whitten, sales director at OdiliaClark. "This initiative reinforces the importance of mental health in maintaining safety and peak performance in aviation."

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