FlyHouse, a Los Angeles, California-headquartered private jet management and charter company, has added Jason Firestone to its team. Firestone, a veteran charter broker and former vice president of sales at PRVT, a privately held boutique aviation firm, has joined FlyHouse as president of its Private Client Group.

With the imminent launch of the FlyHouse app, the addition of Firestone to the team brings a new level of expertise. As the president of its Private Client Group, Firestone's role involves overseeing VIP services tailored for FlyHouse's flight department. He ensures that FlyHouse will provide personalised assistance to charterers using its technology.

Firestone states: “I couldn't be more excited to become part of an organisation that's changing the face of private aviation as we know it. For our part, my department will enhance the functionality of the FlyHouse app and web portals by working directly with customers to explain plane types, configurations and luggage capacity; change and update bookings when necessary; and provide 360 degree trip management, catering, car service, rental car requests, lodging and more.”

Jack E. Lambert Jr, chief executive officer at FlyHouse, views Firestone's arrival as crucial to the company's success. Lambert says: “Our app and web portal are game-changing, there's no question about that, but technology will never be a complete substitute for hands-on customer service. It's that piece that Jason brings to the table. For years, he's been a key figure in managing the charter experience, and now he brings that background to FlyHouse to elevate aircraft sourcing, the booking process that takes place offline and all the bells and whistles that make private jet travel so special.”

Adds Firestone, “Chartering with FlyHouse isn't just a boon for flyers given the cost-efficiency baked into the technology. With the programmes I'm installing, we're committed to offering a bespoke experience as well. This means providing an entirely different level of service and delighting customers with the unexpected, like special gift bags on our planes that evoke their destinations; think golf balls, tees and FlyHouse golf hats for those chartering flights to their favourite courses worldwide.”