Suits on the Ground is a New Jersey-based concierge service providing on-site, bespoke service at FBOs and private jet terminals worldwide. Drawing on decades of experience in business aviation, charter and ground handling, David Rimmer, Andy Ferguson and Omar Diaz have come together to turn their focus on what they suggest is the often overlooked ground experience.

“The first 100 feet and last 100 feet on a business aviation trip can make or break the experience,” says CEO David Rimmer. “We are redefining the concept of door to door service. While others focus on customer service that begins and ends at the aircraft door, we believe it actually begins and ends for passengers at the door of their vehicles before and after every flight.”

With record high levels of private jet activity, including an influx of new corporate and individual travellers, flyers may assume that everything will be taken care of, right through to their final destination. “We created Suits to focus on the departures and arrivals, interfacing with the FBO, charter operators, brokers and corporate flight department to seamlessly extend an operator's brand.”

Each tailored on-site service will be scaled to fit the mission for individual flights or large groups increasingly utilising VIP corporate shuttles. Services include meet and greets, facilitating ground transportation, movement of luggage and last-minute requests that may be impractical, or even impossible, to fulfil for busy FBO staff and travel arrangers, who may be thousands of miles away. It will also assist busy flight crews with aircraft restocking and other passenger needs.

Rimmer adds: “Changing travel habits brought about by the pandemic and increasing congestion at FBOs was the catalyst to our launch.”