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Jet East improves service by bringing in ServiceEdge
ServiceEdge by Corridor is a cloud based communications portal, which will allow Jet Edge customers to view service content in real time and review quotes and monitor the status of ongoing jobs.

Corridor Aviation Service Software has deployed its Corridor ServiceEdge at maintenance company Jet East. It says it will allow customers to view service content in real time, with features to review quotes and monitor the status of ongoing jobs. The decision comes as Jet East builds upon Corridor's service centre capabilities including CAMP Connect, ILS marketplace integrations, advanced analytics and the Corridor Go mobile shop floor.

“As we continue to experience growth and maintenance events increase, it's imperative that we communicate clearly and efficiently with our customers.” says Stephen Maiden, president and CEO of Jet East. “Corridor ServiceEdge provides our customers the information they need, from aircraft arrival to return-to-service at any one of our nationwide service centres.”

“After a challenging period, our industry is in solid growth mode and leading service centres, such as Jet East, are focusing on the service that customers experience,” says Mike Greig, general manager of Corridor Aviation Service Software. “By providing their valued customers with intuitive, real-time and transparent communications, images and documentation provided by the Corridor ServiceEdge experience, they are well positioned to win the recovery.”

ServiceEdge, Corridor's new secure, cloud based service centre communications portal, when integrated with its cloud based next generation service centre ERP as well as CAMP Connect software, provides aircraft owners, operators and service centres with the information they need to achieve interaction goals. Functional benefits include real time communications with the integrated ability to chat between service centre and customer, on quotes, job status, discrepancies and customer expectations with alerts for read and unread messages; omni-channel at any time as communication can occur in and out of office, from any location, from any device; up to date progress status as operators can instantly and remotely track progress, view images from the service centre and initiate chat if necessary; controlled publishing with tools that allow the service centre to properly prepare the information prior to customer viewing and request for customer approval; and customer accounts allowing service centres to send invitations to customers to join ServiceEdge where they can provide real time convenient access to the service centre.

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