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NJM sings digital manual provider's praises
Northern Jet Management flies clients across the US and to Canada, Mexico, the Caribbean and Europe, so it is crucial that the company complies with each country's regulations. Web Manuals has enabled it to do just that.
Charles Cox, owner and CEO of Northern Jet Management.

Northern Jet Management (NJM), based in Grand Rapids, Michigan, is digitising its regulatory documents so that it can be instantly compliant with changing aviation regulations. After being in operation for 25 years, NJM has accrued a robust set of manuals for its fleet of aircraft. The team needed a system that would streamline this process, and chose Web Manuals.

NJM director Jeff Gauger explains: “Digitising our documentation allows our operations to run leaner and more efficiently. Web Manuals allows us to improve how we work, and in turn continue to improve safety, and be ready for post-COVID-19 recovery.

“Safety is the main benefit of using Web Manuals. The compliance library means we can cross-reference against the most current regulations and standards and respond instantly. On top of this, we are now able to operate much more efficiently. Instead of it taking one of our managers a day, or even a week, to make manual revisions to a document and distribute to our pilots, they can now use that time to keep updated with industry trends, liaise with our pilots or crew and spend more time with customers.”

NJM flies clients across the US and to Canada, Mexico, the Caribbean and Europe, so it is crucial that the company complies with each country's regulations, as well as keeps abreast of the differing manuals for several different aircraft types it has in its fleet.

Owner and CEO Charles Cox adds: “We recently added a Gulfstream G150 to our existing fleet of Bombardier, Cessna and Dassault Falcon aircraft. This addition brought with it an entirely new set of manuals to be uploaded, a process made much quicker by the implementation of Web Manuals. In fact, the feedback already received across the team, from our chief pilot to director of maintenance, has been incredibly positive.”

Web Manuals ops director Krister Genmark concludes: “Taking time to digitise your documentation can save a company such as Northern Jet Management weeks of unnecessary administration. With jets flying around the world, it is vital that NJM disseminates regulation amends instantly to their pilots, ensuring compliance and safety.”

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