Users of the recently rebuilt vip centre at Riga airport have lavished praise upon its services, according to centre manager Evita Zaremba. “We provide a vip service through the provision of technical and protocol visits, and the service is the same for passengers and crew.”

The Riga airport FBO staff individually meet and greet passengers in the company limousine on the ramp. They then transfer passengers to the vip centre and assist with customs and immigration formalities via the facility's internal immigration post and security control. “The passengers can wait in the vip hall while we take them tea and coffee, giving them a break if they are waiting for their luggage to be provided,” Zaremba continues. “We assist in all of their requests, anything the passenger desires.”

Unlike passengers at the airport's main terminal, business aviation passengers are not required to check-in luggage or be issued with boarding passes. This means that Zaremba and her team can focus fully on giving outstanding service. “Passengers can enjoy our pleasant surroundings, then we escort them to their aircraft which is close by.

“Our lounge has several private rooms for the passengers which they can choose. They can meet their business partners or whoever they want to meet, or they use it simply for silence and for their privacy.”