PrivatAir has signed up to become a user of FL3XX operations software, which should be in service by August this year, replacing its own in-house developed system.
The FL3XX online system does front and back office sales, optimises resources, manages workflows, and checks legality of operations. Auto-managed processes enable PrivatAir to focus on personal care of each customer, no matter how complex and last minute.
Christian Hatje, senior vp of PrivatAir, says: “The FL3XX process unloads our sales team from most trivial work: the information is automatically pre-selected for each customer and data entry is streamlined. Prices are created on the fly, based on gross margin calculations to ensure each booking is profitable.
“We do not spend any more time manually editing data to produce quotes and bookings. Every booking request/charter is tracked in real time. All our team members can open a booking and see its full history as well as the conversation with our customer. Our team, spread across countries and in different shifts, can see who did what, when, and effortlessly take it from there.”
The automated FL3XX system diminishes repetitive sales and operational tasks, and is claimed to decrease the overall workload by around 50 per cent and eliminate human errors. “Our customers now benefit from a state-of-the-art service in terms of response time, accuracy and overall flight performance.” adds Hatje.
Paolo Sommariva, ceo of FL3XX, says: “A forward-thinking airline like PrivatAir shall reap the full value of our system. With FL3XX, it will shorten its internal processes and enable utlra-fast sales and operations. The management will have one-click, real-time reporting enabling better decision making. Customers will access online, real-time information concerning their flights.”
PrivatAir has its headquarters in Geneva and operating bases in Frankfurt, Geneva and Brazzaville (Congo). It is a member of AirClub, whose systems can “talk” to any kind of charter/ops system.