Rotterdam Jet Centre has come in third for the last three years, a particularly consistent achievement considering that the centre only opened three years ago. Aad Ruijgrok, owner and managing director, shared with EBAN is thoughts on his FBO's success.\r"Talking a lot with our staff is important, because they have to do it for us. It takes a lot of work to do that. Plus, it is essential to have back-up for when someone makes a mistake," he said.\rThe Jet Centre scored top position on crew facilities and second in passenger facilities: "We have nice, informal lounges, not too highly dressed up. We have an open structure where the customer can have contact with his crew, but if he wants he can close everything and be in private. \r"Equally important is that the facility is close to the runway, as is only possible with smaller satellite airports. "We have good cooperation with customs, immigration and airport authorities. In many cases, the airport and the handler end up fighting, On Rotterdam airport there is good cooperation.\r"We have had a busy year. We handled 1,050 aircraft last year. We are capable of a fast turnaround. In cooperation with air traffic control we can have a client back in the air in a few minutes. Our fastest was a Falcon 900 - they didn't shut off the engine. It depends on slot times, but when people are on time, you can leave our ramp in 10 or 15 minutes." \rThe Rotterdam Jet Centre has an option on a piece of land next door to its base. According to Ruijgrok, the company hopes to open a new heated hangar in September or October this year. Anticipated to be around 3,000 square meters, the hangar will be big enough for the Gulfstream V.