Not satisfied with the mere facts, EBAN gave FBOs the opportunity to voice their opinions about the ingredients required for good service. The vast majority of those who replied cited enthusiastic, friendly staff in the recipe. Professionalism, punctuality, experience and privacy were other common responses. \rRelatively few FBOs mentioned their lounge or passenger/crew facilities as strong points. AviaPartner Belgium NV of Antwerp Airport specifically stated: "The facilities are less important here at Antwerp. The passengers want quick handling by enthusiastic staff." \rAviation Beauport of Jersey, who stole fourth place in the survey, simply credited "fast, efficient service". These comments seem to encapsulate the thinking of many FBOs, who find that speed takes precedence over frilly vip treatment for their customers.\rMach Air of Turkey was one of a few FBOs who bucked this trend, with an alluring promise of "good facilities, cordiality and Turkish hospitality." And Aeroleasing Berlin win the EBAN self-confidence prize with the comment: "Our service is the best."\rWe also asked FBOs to tell us about the more unusual demands placed upon them by their customers. London Biggin Hill Airport witnessed "megastars with vast amounts of baggage; a famous tennis star who wanted a Paddington Bear for one of his children; and an Italian flight crew who discovered Marmite and wanted to take a few jars back home."\rCelebrity visits accounted for many FBOs' most exciting moments. Julio Eglesias and the Prince of Qatar chose Aviapartner when in Antwerp, while Jet Aviation Handling of Geneva has hosted Air Force One on five occasions in the last fifteen years. \rVips come in all shapes and sizes. The Crufts dog show in Birmingham saw an invasion of high-class canines descend on Execair Aviation Services. A bemused member of staff at LEA Northern Ltd, Sheffield (UK) found himself helping a customer's trio of dogs obey the call of nature behind their hangar building. Inflight Air Services at London Gatwick were lumbered with quarantine responsibilities for two cats - their owner was only in the country for 24 hours, and reportedly could not bear to leave them at home overnight.\rUnited Aviation Services of Madrid played host to passengers on a hunting trip. Their handling facilities were tested to the limit by the 400 red grouse they loaded aboard for the flight home. That may seem barbaric, but the last word must go to RusAero of Moscow Sheremetyevo airport. "One of our corporate customers asked for 20 bottles of vodka for a 40-minute internal flight," they report. "The customer was an American." Tourists always try too hard to fit in.