This year's wild card is fourth-place Aviation Beauport of Jersey. The company, which put up a UK£2 million building four years ago, has never appeared in EBAN's top ten before. \rSaid Greg Graham, operations manager: "It takes time for people to know we are here. We have been busy this year, hence greater exposure. But we are not doing anything particularly different.\r"I am an air taxi pilot, and have been for 30 years. I always run the place as I would like to be treated as a pilot. This means that our FBO is halfway between a terminal and an air club. There is a good buzz about the place. It doesn't matter whether you roll up here in a Cessna 150 or a Falcon 900, you are treated exactly same." \rAviation Beauport's customer facilities were rated number one in Europe, and customer service was joint third. Graham attributes these impressive results to the simplicity of the operation. \rThe new 60,000 square foot general aviation terminal has an air conditioned boardroom and full office facilities. Round table seats can accommodate twelve people. According to the FBO's advertising, the board room also commands "wonderful views". \rThe island of Jersey has a "zero growth" policy, which means that Aviation Beauport cannot employ any more people. Graham reports that he already has more business than he can handle. "We have grown enormously since the new terminal was built, but it took 20 years to get permission for that," he sighed. So what is the secret ingredient that has impressed Aviation Beauport's customers? \r"It's a bit plagiaristic: I've done a lot of flying in America and have always been impressed with the way they set their FBOs up. Isolating corporate aircraft away from scheduled traffic, which the British are very slow to do, means that business aviation customers are not dragged through the normal passenger routine, as at some other UK airfields.\r"The building itself is a frontier in its own right," Graham continued. "Customs certificates and immigration is provided electronically - Customs can see everything in the building through cameras. Provided we do all the paperwork, Customs are happy with this. Passengers are unimpeded by having to present themselves to a desk. It works extremely well.\r"The whole basis of Customs is becoming more covert. You don't march passengers down a murky corridors any more. Working on the principle that 99 per cent of individuals are genuine, spot checks are being seen as the way forward," he added.\rAviation Beauport offers air charter aboard nine assorted jets it operates for clients, as well as its own pair of Citation IIs, and can arrange sub-charters. \rIn 1994, Aviation Beauport acquired JEA Engineering, now called Jersey Aircraft Maintenance (JAM). The company was formed in 1980 as the maintenance organisation to support Jersey European Airways. JAM is JAR-145/M3 compliant and also holds approvals as a Cessna Service Station and an anti-corrosion treatment centre. According to Aviation Beauport, most of the work undertaken by JAM is on British and American registered aircraft, but other major registrations are catered for as they have a full compliment of CAA and FAA licensed engineers. FAA 145 is said to be expected shortly.