Customers for the Airbus Corporate Jetliner (ACJ) will have access to a "one call handles all" support service, provided by Airbus Industrie and its partner United Services, a division of United Airlines. United has already set up an around-the-clock call centre in Indianapolis, and ACJ customers now have access to the worldwide facilities of United and its Star Alliance airline allies. \rAirbus Industrie says that it is used to dealing with the needs of small carriers, since around half of its airliners are flown by airlines with four or less aircraft. However, it recognises that "a more comprehensive and different kind of support is needed by ACJ customers".\r"Last year at NBAA, Airbus was exploring 'one call handles all' and we were able to come up with the solution," said Paul Upps, director of maintenance services at United Services. "We have in-depth knowledge of the A319CJ family." He noted that United already operates 80 aircraft from the Airbus A320 family and has another 50 on order. \rCustomers contacting the call centre will be automatically identified and details of the aircraft and its service history will be immediately available to staff, who, according to Airbus, will be specialists with first-hand experience of the Airbus family. Technical advice, trouble-shooting guidance, spares co-ordination and warranty administration will be offered. United will also make its flight training, crew training and maintenance training facilities available to A319CJ owners. Airbus is keen to stress that the support desk will be ACJ-dedicated, separate from other UAL maintenance. \r"By combining our support networks, we are providing a truly worldwide support solution to the Airbus Corporate Jetliner community," said Upps. He acknowledged that corporate aircraft will fly into airports that have no United facilities, but added that "we can get parts and people into places where United doesn't exist". He cited a case where the airline sent support from London Heathrow to Stansted airport. \r"With our 'one call handles all' approach we will take ownership of the problem and make a solution happen," said ACJ vp Richard Gaona. "Of course, if an ACJ customer has the resources to do the work itself, it is welcome to do so - we will provide whatever help is needed to get the best out of its aircraft. We will provide support for the life of the programme and the aircraft. We are in the programme for a very long time." The first customer for the free service will sign up in December, according to Upps.