This website uses cookies
More information

See more information from the Business Air News Handbook

Embraer

Aircraft Parts

Press Release

Issued by Embraer.

June 21, 2010

Embraer enhances customer support activities in Asia Pacific

Coinciding with the Company's tenth anniversary in Singapore, Embraer announces strategic enhancements to its customer support activities in Asia Pacific.

As of 2010, all parts and logistics support for the Company's commercial aircraft as well as executive jets in the region will be managed from the Regional Distribution Center (RDC) in Singapore. This paves the way for the Company to be self sufficient in the management and administration of all parts and logistics support for Embraer's growing fleet of aircraft and customers in Asia Pacific.

These enhancements focus on the expansion of the scope and size of the RDC – Embraer's hub for round-the-clock spare parts, maintenance, repair and inventory services for Asia Pacific – and include:

- an extension of the storage facility to accommodate added inventory of spare parts for the company's Executive Jets, which was previously held in Paris

- enhanced capability to manage customer support activities for Embraer's growing number of Executive aviation clients in the region, in addition to existing support for commercial aviation clients

- a four-fold increase in the prevailing office space that will house the centralized Materials Support team

According to Alex Glock, Managing Director of Embraer Asia Pacific, "Customer support is not only a priority at Embraer, but a significant aspect of the growth of our organization across business lines. The enhancements to our customer support activities are part of our commitment to provide the best service available to our customers, and contribute to the conduct of their business."

The increased storage facility at the RDC – which has been organized according to the Lean Manufacturing philosophy for greater efficiency – will be used to house new inventory related to Embraer's Executive Jets. Previously held at the Company's facilities in Paris, the relocation of these parts to Singapore will enable sharper turnaround times for parts replacements for the Company's Executive jet customers throughout Asia Pacific.

The Materials Support team, which was previously based in two separate locations in Singapore, has also been centralized at the dedicated office at the RDC. The centralization of the team will allow greater proximity to inventory and enhanced response to customer needs.

Comprising quality inspectors, inventory controllers and material and logistic support administrators, the team is responsible for the management and co-ordination of spare parts inventory and supply to customers on a pre-determined and ad-hoc basis across Asia Pacific. The Materials Support team also manages flexible support programs which are vital to the smooth functioning of customer operations in the region.