Press Release

Issued by Safran Helicopter Engines.

October 16, 2018

Safran Helicopter Engines is rolling out its new EngineLife online customer portal. Easy-to-use and featuring advanced functionality, the EngineLife customer portal provides Safran Helicopter Engines customers with a unique doorway to access all digital services.

Fully private and secured, the website has been designed by and for the customers. Safran has created a one-click access to all new digital services such as tracking the engine status (MRO Process Tracking), spares parts e-ordering (e-Spares), technical publications (Web IETP), engine health monitoring, and remote video assistance (Expert link).

Available 24/7 on every smartphone, tablet and desktop device, the EngineLife customer portal welcomes enquiries from every level and for all types of use. A mechanic can consult an engine maintenance manual from his tablet, a purchasing manager can track the status of spare part orders from his smartphone, and a top level manager can display his personalized dashboards to get a 360 overview of his activity with Safran Helicopter Engines.

Philippe Galan, Safran Helicopter Engins chief digital officer, added: “The new customer portal has been developed using an agile methodology, iterative, and customer-centric. This was a two-year effort to build a new portal with an efficient design, personalised information, video guides, and new digital services to optimise their operations.”

The EngineLife customer portal is the daily digital tool for over 2,800 operators with over 400,000 connections per year. It is part of EngineLife Services, Safran's range of solutions for helicopter engine.