Press Release

Issued by Air Culinaire Worldwide.

September 24, 2018

Air Culinaire Worldwide announced today the implementation of client services teams specialised for handling specific customer segments. This comes after extensive research and analysis into the communication preferences and ordering habits of the in-flight caterer's growing client base.

“While brainstorming ways to approach our company's growth over the past several years, it became apparent that we needed to focus on how we serve our various clientele,” said Jennifer Walton, vice president of client services. “Creating specialised teams gives us the opportunity to narrow our focus and address the specific needs of each client on a more personalized level.”

This new strategy means that client services representatives now receive training specific to their designated client segment, thus streamlining client interactions and the ordering process. Clients also benefit from working with a core team of professionals who know the fine details of their order history, preferences and passenger profiles.

“Our clients experienced streamlined ordering and improved service during the soft roll-out in early September,” said Nick King, director of client services. “The demand for tailored service will only continue to grow as private aviation becomes more accessible and expectations rise.”