Successful air charter brokers today need to be able to provide a rapid on-demand response – both online and in person. Clients, who often want instant answers, also have access to a great deal of information on the internet and, if minded, can do a great deal of research themselves.

The charter broker's daily grind smooths the rough edges out of the lives of clients. Pál László of Air Connect Hungary says that the charter broker must relish the challenge of working between a rock and a hard place.

For charter brokers, no two days are the same and they must relish the challenge of the unexpected. They provide the rapid response that can make the difference between life and death as well as the efficient and sympathetic handling of the unusual or sentimental that can make or break a special occasion.