By putting boots on the ground throughout Portugal and Cape Verde, Universal is ensuring better mission lifecycle management for trip support customers.

As passengers become ever more demanding, many handlers are developing the ability to predict what clients want before they ask for it. At the very least they are learning that they need to go beyond the traditional scope of handling operations to meet the increasing complexity and number of requests per client, which could be anything from faster ground transport options to individualised allergy-aware catering.

Safeport Executive has remodeled its Lisbon hangar to provide the capacity for larger jets including the Gulfstream 550.