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Customer Care Executive Northern Europe (m/w/d)

Customer Care Executive Northern Europe (m/w/d)

Luxaviation Germany is a leading provider of private aviation services, offering a comprehensive range of high-quality services to meet the needs of our discerning clients. With a strong focus on safety, reliability, and efficiency, we provide our clients with personalized and professional service, ensuring that their travel experiences are both comfortable and enjoyable. Our dedicated team of aviation professionals brings a wealth of knowledge and expertise to every aspect of our operations, and we are committed to delivering the highest standards of service to our clients. At Luxaviation Germany, we are passionate about aviation, and strive for creating a fulfilling workplace through cultivating genuine, open and engaging relationships with passionate colleagues and aviators.

Luxaviation is looking for a Customer Care Executive for the Northern Europe region. You will be an integral part of the Customer Care Team, working alongside with the Charter Sales Team, the Operations Control Center (OCC) and other departments to ensure a smooth running of the daily operations of our customers, managing and resolving any kind of operational challenges.

You will be based in one of our Northern Europe locations in Luxembourg, Germany or Denmark and will report to the respective Director Operations and to their deputies.

Key Responsibilities

Communicate and coordinate flights with customers and company’s departments

Monitor and manage the daily operation to ensure that our customers flight operations are efficient and run smoothly

Liaise with different vendors for any additional services linked to our customers flights such as limousine, helicopter or other services

Develop and make decisions of short-term alternatives according to frameworks and company’s procedures

Evaluate and anticipate the economical and operational aspects

Support of the Charter Sales department in the handling of aftersales tasks

You will feel comfortable in this role, when

You are service and customer oriented, preferably with previous experience in the business aviation industry

You bring strong IT software understanding, particularly Flight Management Software, database systems, MS-Office

You have very good communication skills

You want to work as part of a team to reach individual & team targets, supporting colleagues

You have an excellent geographical knowledge.

You are self-motivated to work on own initiative, able to prioritize and solution-oriented

High workload situations are not a problem for you

You have excellent verbal and written communications skills in English. Any other languages are considered an advantage.

Willingness to do shift work including nights & weekends

What We offer

Home office

Competitive Salary

Personal career development possibilities

Category: Administration | Language(s): English, German | Country: Germany | Publication: Luxaviation Germany

Luxaviation Germany


Application close date: 21/04/2023