Customer Care Executive Northern Europe (m/w/d)
Luxaviation Germany is a leading provider of private aviation services, offering a comprehensive range of high-quality services to meet the needs of our discerning clients. With a strong focus on safety, reliability, and efficiency, we provide our clients with personalized and professional service, ensuring that their travel experiences are both comfortable and enjoyable. Our dedicated team of aviation professionals brings a wealth of knowledge and expertise to every aspect of our operations, and we are committed to delivering the highest standards of service to our clients. At Luxaviation Germany, we are passionate about aviation, and strive for creating a fulfilling workplace through cultivating genuine, open and engaging relationships with passionate colleagues and aviators.
Luxaviation is looking for a Customer Care Executive for the Northern Europe region. You will be an integral part of the Customer Care Team, working alongside with the Charter Sales Team, the Operations Control Center (OCC) and other departments to ensure a smooth running of the daily operations of our customers, managing and resolving any kind of operational challenges.
You will be based in one of our Northern Europe locations in Luxembourg, Germany or Denmark and will report to the respective Director Operations and to their deputies.
Communicate and coordinate flights with customers and company’s departments
Monitor and manage the daily operation to ensure that our customers flight operations are efficient and run smoothly
Liaise with different vendors for any additional services linked to our customers flights such as limousine, helicopter or other services
Develop and make decisions of short-term alternatives according to frameworks and company’s procedures
Evaluate and anticipate the economical and operational aspects
Support of the Charter Sales department in the handling of aftersales tasks
You will feel comfortable in this role, when
You are service and customer oriented, preferably with previous experience in the business aviation industry
You bring strong IT software understanding, particularly Flight Management Software, database systems, MS-Office
You have very good communication skills
You want to work as part of a team to reach individual & team targets, supporting colleagues
You have an excellent geographical knowledge.
You are self-motivated to work on own initiative, able to prioritize and solution-oriented
High workload situations are not a problem for you
You have excellent verbal and written communications skills in English. Any other languages are considered an advantage.
Willingness to do shift work including nights & weekends
What We offer
Personal career development possibilities
Category: Administration | Language(s): English, German | Country: Germany | Publication: Luxaviation Germany
Application close date: 21/04/2023