Press Release
Issued by Private Flight Global.
June 10, 2010
Caeroscene IT Solutions and Private Flight Global Limited today announced the formation of a partnership to overhaul the catering component of Caeroscene's trip support solution.
A customised version of Private Flight's pioneering online ordering system for inflight catering will be installed to integrate the catering requests directed to Caeroscene by their clients. The partnership will assist Caeroscene to improve on their already high levels of trip support, and will ensure greater efficiency within its own catering operation.
The Private Flight system for Caeroscene provides easy food and beverage ordering from a network of approved and Ad-hoc catering providers in departure locations around the world. Orders are placed instantly via a secure online platform with order fulfilment tracked as it progresses with built-in notifications to alert Private Flight to any schedule delays.
Within the Private Flight system, Caeroscene Flight Support personnel can create and save favourite menus for repeat order placements as well as select and combine standard or commonly requested items to expedite the order process.
Upon a request from their clients, Caeroscene will utilise the comprehensive managerial reporting tools to present clients with accurate and in-depth information on their catering expenditures. Downloadable and fully upto-date expenditure reports can be categorised by flight, trips (multi-flight groupings as determined by the client), client aircraft, cuisine provider, or even by personnel (the team member responsible for placing orders). Reports can be produced according to varying date ranges including by the week, month or financial year, allowing "snapshots" and trend analyses as well as easy forward budgeting.
As part of the agreement, Caeroscene will have a dedicated multi-lingual Key Account Manager who will manage further sourcing, auditing and appointing of cuisine providers in its client's key departure locations, and who will integrate and monitor the quality of existing providers. The Key Account Manager will also consult with, and train, Caeroscene staff in the efficient use of the new system.
Richard Pryor, CEO of Private Flight Global, says "it is a pleasure to be working alongside Caeroscene to assist them in the process of continuous service improvement with respect to their own customer base. We are pleased that both our robust technology and comprehensive service is seen as a perfect support for their own centralised trip support centre and are more than confident our partnership with assist them better structure activities relating to catering which is after all paramount to the success of virtually every VIP Flight."
Robert Kurz, CEO of Caeroscene, says "Catering is always a topic that creates quite some headache for everybody who organises VIP flights in this high-end quality business. It takes a high amount of attention to get everything done right and not forget about important details. With the Private Flight system we have finally found a partner who is able to address exactly those issues. Additionally, we are able to even increase our own efficiency within our flight support department, because with the Private Flight software solution ordering, tracking and all post-flight tasks are so easily done."