Press Release

Issued by Metro Aviation.

August 24, 2022

Metro Aviation, the Shreveport, Louisiana headquartered air medical operator, is pleased to introduce Roxanne Fawson as the newest member of the company's already robust customer support team. Roxanne is stepping into a newly-created role as customer communication centre compliance manager.

Metro created the new position to provide customer communication centres with support and training related to the flight request process. Roxanne will visit communication centres annually, in conjunction with operational needs, and share feedback and best practices to help each communication centre improve its operations and workflows.

Roxanne brings with her a wealth of knowledge and decades of experience. She spent 15 years as a 911 dispatcher and another 14 years with the University of Utah's AirMed programme, a long-time customer of Metro Aviation. While at AirMed, she worked as a flight coordinator, flight centre supervisor and the programme's communications centre safety committee representative and PAIP coordinator.

“Metro continues to be an industry leader in knowing a well-trained communication specialist is needed for every call and for every transport mission,” said Metro customer communication centre training manager Stewart Corbin. “Adding Roxanne to the team will only enhance our level of dedication to this effort and will strengthen our continued commitment to all communication specialists and their programmes.”

A past recipient of the Utah Dispatch Communicator of the Year, Roxanne has been a prominent presence in the communications sector, presenting numerous times on stress management, PAIP, aircraft tracking and safety, and more. She first became involved with Metro Aviation as a volunteer for the CommLAB at the Helicopter Flight Training Center, where she assisted in training communication specialists across the country. Since then, she's provided training to numerous Metro programmes and helped the company on-site during new programme go-live events.

Roxanne is an excellent addition to Metro's management team, and the company looks forward to the positivity and experience she'll bring to this new role.