Press Release
Issued by Jet Quay.
November 23, 2021
JetQuay CIP Terminal, an elite, dedicated terminal at Singapore Changi Airport that provides world-class personalised meet and greet services, is excited to announce that it has selected HokuApps, a global leader in next-generation digital transformation solutions, as the strategic end-to-end technology partner. As part of this strategic partnership, JetQuay will leverage HokuApps' application development platform in building a single integrated system. This system will completely digitise the current booking system and bring all the key pieces of functionality on a unified mobile platform to give both clients and internal management quick access to all their bookings and schedules, respectively.
JetQuay CIP is a terminal of choice for private jets that offers a comprehensive suite of top-notch VIP services. It has a dedicated airline check-in and immigration clearance, a well-appointed lounge to wine and dine, as well as a limousine service that escorts elite guests to and from their aircraft. Its services are available to any passenger travelling on full-service carriers, on any class arriving, departing, or transiting through Terminals 1, 2, 3 and 4. JetQuay facilitates a seamless, worry-free transit and a comfortable airport experience for passengers. With over 15 years of experience in the aviation industry, its exceptional customer service and amenities add cachet to Changi Airport's high standards, redefining the travel experience for its end customers.
As a part of this partnership, HokuApps will be working hand-in-hand with JetQuay to deliver an integrated enterprise solution that will serve as a one-stop platform for all customers' needs. Passengers will be able to make payments seamlessly via the application, make bookings, receive updates on their bookings and even contact their designated attendants via the app. HokuApps will also increase the end-to-end operational efficiency of the business while ensuring the smooth execution of the service offerings.
"We ultimately chose HokuApps to work with as it clearly demonstrated that it has a great deal of knowledge and experience in building custom applications while giving us the leeway in implementing all changes quickly. It gave us the ability to automate our core processes, maintain our competitive edge as a business while also ensuring the optimisation of customer satisfaction as a whole," said Abraham Lim, general manager at JetQuay. "We strongly believe that the new portal, based on low-code technology, will make us future-proof and will provide us with a business solution that is fully capable of resolving our operational challenges effectively."
"We are highly motivated to deliver a robust VIP service platform that will digitally augment JetQuay's unique offerings and will help it in delivering a more seamless and hassle-free airport experience," said Arif Gafar, director of sales at HokuApps. "We are confident that our easy-to-scale and user-interface friendly applications will automate the comprehensive suite of JetQuay's meet and greet services, enabling it to channel its efforts towards other vital business operations."
