Press Release

Issued by American Aero FTW.

February 27, 2019

When it comes to customer service, American Aero FTW, a fixed-base operator (FBO) at Meacham International Airport in Fort Worth, Texas, has the right person at the helm. Angela Thurmond, listed among the top 20 customer service representatives (CSR) in the world in 2018, has been named general manager of the FBO. Thurmond had been serving as assistant general manager since early 2018.

“Angela is the perfect choice to lead our team as we work continually to enhance safety and services to meet the ever-evolving needs of this industry,” said American Aero FTW founder Robert M. Bass. “It is our mission to redefine the FBO experience, and that means always looking for new ways to meet and exceed the expectations of our private aviation customers.”

Bass added that Thurmond played an integral role in two significant achievements.

In 2018, American Aero was ranked the #1 FBO in Dallas Fort-Worth and among the top five percent of FBOs in the world in the annual Aviation International News (AIN) reader survey. Later that year, American Aero became the first FBO in world to earn International Standards of Business Aircraft Handling (IS-BAH) Stage 3 safety and ground handling certification from the International Business Aviation Council (IBAC).

In her new post, Thurmond will lead a team of 26 employees. She holds a bachelor’s degree in business administration and management and joined American Aero in June 2017. Since then, she has led American Aero’s customer service team and was named a top CSR in the 2018 AIN FBO survey, before being named assistant general manager last year.

Thurmond said her focus will be on maintaining a culture of safety, delivering unapparelled service and creating an exceptional experience for customers at every touchpoint.