Press Release

Issued by Private Flight Global.

May 21, 2014

Private Flight Global has introduced a new feature to its popular web-based ordering system. 'Flight Feedback Reporting' has been developed as a free and automatic enhancement to the company's already proven suite of services. A key feature of the company's Version 3 software system, released in late 2013, it enables clients to record and track comments on both catering providers and Private Flight Global in a meaningful way – from initial order right through to fulfillment.

Regrettable issues with pricing, selection, food quality, timeliness, presentation, or any other situation that might arise throughout the client – provider exchange, can be logged into the system immediately and tracked in detail for future reference. Fleet operators also have the option to upload photographs illustrating a particular issue - for example poor presentation of an entrée - and forward the detailed report to Private Flight Global, who can then facilitate a fair and satisfactory resolution.

Operators can also use the Flight Feedback Reporting function to relay positive feedback when catering interactions are favorable.

“Once a report has been created, the customer has a choice of avenues they can take. A feature can be activated indicating that they wish for Private Flight to follow up on their behalf… or the operator may simply want to send some feedback to our operational team, which contributes to a continual process of provider improvement,” explained Matt Peart, chief operations officer at Private Flight Global. “Furthermore, the feedback that we receive enables us to enhance our technology solutions. A third function of this new system component allows our customers to share internal comments, such as the preferences of specific passengers, exclusively within their own organization.”

Since roll-out in April, Flight Feedback Reporting has scored major points with many of Private Flight's customers.

“Some of our clients are beginning to incorporate this system component as a mandatory step in their food and beverage ordering processes,” said Peart. “By supplying critical feedback data, clients can have an ongoing voice in their catering experience and our providers can use the remarks to improve their services. In our role as an intermediary, Private Flight Global now has the ability to track and trace any dispute very effectively to its source. This lets is apply our knowledge and experience to the discovery of a resolution, while remaining neutral.”