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Press Release
Issued by Lufthansa Technik.
October 24, 2013
Business Aviation Asia Ltd.(BAA), an aircraft management company specializing on the greater China market with bases in mainland China and Hong Kong, has become the launching customer for Lufthansa Technik's new global technical support package for vip and executive jet operators.
As a leading provider of technical services for commercial, vip and executive jets, Lufthansa Technik has developed a new product bundle specifically designed for vip and executive jet operators. At the core of this package Lufthansa Technik offers access to its pool of highly qualified engineers and mechanics, worldwide material support through the company's global logistics network and immediate support in case of "Aircraft-On-Ground" (AOG) incidents and other emergencies.
These basic services can be extended by a large number of additional products from Lufthansa Technik's general vip maintenance and operational services, like maintenance management services, CAMO support or airworthiness reviews, cabin interior refurbishment, government authority's coordination, engine services, component MRO services, just to name a few.
"Our customers will get a 24/7 global „free of charge" trouble-shooting hotline support for up to ten man hours as an "airside assistance" regardless where the aircraft operates", said Walter Heerdt, senior vice president marketing & sales of Lufthansa Technik. "This means, that after a signature of a stand-by support agreement, no further fees or charges will apply until the customer requests our services at prior agreed prices and conditions. This would add global aircraft-on-ground coverage on top of perhaps existing MRO services contracted by the customer at his home-base."
Engineering and troubleshooting questions will be handled by Lufthansa Technik's central Maintenance Control Center. On-call assistance and technical support is guaranteed by Lufthansa Technik over all Air Transport Association (ATA)-chapters.
The 24/7 AOG call center gives ad-hoc engineering consultation and advises on the interpretation of technical documentation like manuals or minimum equipment lists. Lufthansa Technik's AOG support teams offer worldwide on-site services, like daily & weekly inspections, defect rectification, AOG rectification, engine inspections & changes or station support.