Press Release

Issued by Jet Aviation Basel.

July 16, 2013

Jet Aviation Basel recently completed the refurbishment of its maintenance customer lounge, updating and expanding it to more than twice its original size.

To enhance customer comfort, Jet Aviation Basel has transformed its maintenance customer lounge into a bright and spacious 161 sq m space, designed with the new corporate look and feel as introduced at the Geneva FBO earlier this year. The newly refurbished lounge now offers a fully equipped meeting room, kitchen, business center, reception area and dedicated customer service coordinator.

Refurbishments include the removal of two walls to brighten and enlarge the lounge, as well as new furniture, office equipment, kitchen appliances and electronic music and lighting systems. In addition, the lounge's ventilation system was extended and replaced with flat pipes, thereby improving the overall air circulation and enabling the ceiling to be raised 30 cm to a height of 2.55 meters.

"This entire project was initiated and completed to meet the needs of our maintenance customers and show them gratitude for their patronage," says Johannes Turzer, vice president and general manager of the maintenance center at Jet Aviation Basel. "We strive to deliver a premium customer experience by focusing on customer requirements and anticipating their needs. Our newly refurbished lounge is designed to maximize customer comfort to ensure their stay with us is a pleasant one."

"With the new maintenance lounge improvements, Jet Aviation Basel has really raised its standards to a new level of service," said Captain Kevin Tumilty, LOWA Corporation. "It's not just the increased size and spaciousness that is appreciable; quality is reflected in every detail and surface of the new lounge, which gives an irrefutable impression that we are highly valued."

The company has also standardized its 8 permanent and 9 flying customer offices within its facility. All offices are now equipped with the same printers and office equipment, stationary and matching tables and chairs.