Press Release
Issued by Gulfstream Aerospace Corporation.
September 11, 2012
Gulfstream Aerospace Corp. recently completed the 15th year of its successful customer advisory board (CAB) meetings. The most recent CAB took place Aug. 20-22 at the Savannah International Trade and Convention Center.
The CAB meetings provide a professional forum for Gulfstream operators to address the company's senior management and staff with comments and concerns about their aircraft and support services.
"Our CAB meetings are one of the most effective ways we communicate with customers worldwide," said Mark Burns, president, Gulfstream Product Support. "The voice of our customers is extremely important to us. We use their feedback to improve our products and services. The design and performance characteristics of our new aircraft, the G650 and G280, were heavily influenced by the CAB. Our customers wanted a bigger cabin and more range, and that's what we delivered."
The CAB has six committees — Flight Operations, Maintenance Operations, Product and Reliability Enhancement, G100/G150, G200 and Cabin Operations — with approximately 100 members, along with Gulfstream support staff. Customer-member terms are three years. The meetings take place twice yearly in Savannah at the International Trade and Convention Center.
Beginning with the first meeting in March 1998, the CAB has helped ensure the continued enhancement and expansion of Gulfstream aircraft and support. Among the participants at the most recent CAB were operators from 14 countries: Brazil, Canada, China, England, Finland, Greece, Israel, Mexico, Panama, Russia, Spain, Tanzania, United Arab Emirates and the United States.
"The diversity of the CAB has never been greater and is representative of our growing international customer base," Burns said. "Each CAB member brings with him or her unique perspective on their aircraft and its operation. We want to know how operators use their aircraft and what we can do to enhance their operation of it."