Press Release
Issued by Duncan Aviation.
December 19, 2019
Duncan Aviation was recently recognised by Bombardier Aviation for its performance as a top authorised service facility in the support of Bombardier customers. Judged on a set of criteria that included quality, compliance, customer satisfaction and customer influence, Duncan Aviation's Lincoln, Nebraska, facility was named the winner of the North American category of the ninth Annual Bombardier Authorized Service Facility Excellence Awards.
Bill Molloy, vice president of aftermarket sales and commercial strategy, Bombardier Business Aircraft, and Jean-Christophe Gallagher, vice president and general manager of customer experience, Bombardier Business Aircraft, presented the award during the National Business Aviation Association's (NBAA) Business Aviation Convention and Exhibition (BACE).
“These awards recognise the shared values between Bombardier and its authorised service facilities. We are committed to providing an exceptional customer experience to Bombardier operators,” Molloy said.
Duncan Aviation-Lincoln chief operating officer Jeff Lake, vice president of service sales Mike Minchow, and vice president of airframe maintenance Kasey Harwick accepted the award.
“We have more than 200 team members dedicated to Bombardier products, with an average of 12 years of experience at Duncan Aviation,” Lake says. “Our team members are the reason Duncan Aviation is successful. We are proud of the services they provide and appreciative of the great support we receive from Bombardier. We have a long and strong relationship with Bombardier and continue to work together to provide the best service possible for operators of Bombardier business aircraft. We are proud to be recognized by Bombardier for our commitment to providing their aircraft operators with superior quality and performance and are thrilled that all of our full-service facilities have been recognised with this award over the years.”